The Calgary Zoological Society is a charitable organization committed to excellence in animal stewardship and conservation leadership. They were looking to organize their file storage systems to allow employees to move through a large volume of documents and forms on the shared drives. It was time-consuming and inefficient to locate information internally. Additionally, employees were looking for ways to receive the latest pertinent zoo news to in-turn provide top-quality customer service to guests, reaching 10,000 visitors a day during high season.
Since its existence, the zoo has never had an intranet platform before, so a large obstacle was the planning and implementation of this new technology and initially, employees were hesitant to subscribe to the new way of thinking using an Intranet.