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Captain Hindsight – Cliff Notes for Coaching – Documentation

March 9, 2017

What I’ve learning (and wish I had known in hindsight) about being a good coach is: Documentation   Many people think a training or coaching session is like high school or university where they are expected to scribble every word you say in a paper notebook they will never look at again. Remind them there Read More

Captain Hindsight – Cliff Notes for Coaching – Staying on Track

March 8, 2017

What I’ve learning (and wish I had known in hindsight) about being a good coach is: Staying on Track: Create a checklist in OneNote of all the topics you’ve agreed to cover in the session. If you see more than ten items on the list for a two hour coaching session, ask yourself if you’re Read More

Captain Hindsight – Cliff Notes for Coaching – Hands-on Practice

March 7, 2017

What I’ve learning (and wish I had known in hindsight) about being a good coach is: Hands-On Practice: Whenever possible train them in their own environment – at their desk looking at their computer screen, using their program, and applying the task to a real item on their to-do list.   This makes the action Read More

Captain Hindsight – Cliff Notes for Coaching – Language and Tone

March 6, 2017

What I’ve learning (and wish I had known in hindsight) about being a good coach is: Language and Tone: Phrase things as “we”. You are working together. Make the person you are coaching feel like you are on their team, there to support them. This leads to less “You did it wrong” language being used Read More

Captain Hindsight – Cliff Notes for Coaching – Speed

March 5, 2017

What I’ve learning (and wish I had known in hindsight) about being a good coach is: Speed: Going at a conversational pace is key. Pause. Breath. Give them space to process and ask questions. Avoid talking like you’re reading the script to a Gilmore Girls episode. Stick to small doses of knowledge transfer. A firehose Read More

Cliff Notes for Coaching – A Captain Hindsight Blog Post

March 4, 2017

A colleague of mine is going to be diving into the world of train the trainer and coaching. I’m stupid excited for her as training or coaching another person really helps you realize how much you know. Hearing this exciting news prompted a flood of memories from the very first ‘training’ sessions I ever gave. Read More

Kelly Marshall

itgroove Alumni

Kelly Marshall

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