itGuardian for Office 365 | powered by itgroove

Office 365 Support for Businesses

Working with you to maximize your Office 365 subscription.

Signing up for an itGuardian for Office 365 service agreement is like joining an exclusive club. Membership benefits include priority access to our team’s brains & expertise when you need us, at a preferred rate.



Do you feel confident that you can stay on top of all the updates Microsoft pushes out monthly?

Do you have time to figure out a fix or test workarounds if part of your Office 365 environment is not working as expected?

Do you know for certain that you are maximizing your investment and receiving true value?

Do you want to be confident you’re making informed decisions about what to do next?

 

What You Get

Our service agreement includes the following as part of the package:

  • Monthly membership payment planavoid an annual upfront lump payment.
  • Best rate and smallest billing increment for all servicescall us when you need us.
  • Blended rate for work with any itgroove consultant including our Principal Consultant.
  • Four hour response time during itgroove business hours to Priority 1 critical issues and outages. *
  • Dedicated team managing your accountincluding Account Manager, Lead Tech, and Alternate Tech.
  • Private Yammer Network – discussion forum to communicate and collaborate with our team.
  • Monthly Report Card with observations and recommendations from your Lead Tech about your Microsoft Office 365 environment.
  • Up to two hours of consulting to use if you wish, on whatever you wish.

 

Why Customers Choose itGuardian for Office 365

Just ask one of the 50 businesses we’ve helped get in the Office 365 groove with trusted advice and support.

“Office 365 is constantly evolving. Each update Microsoft releases may impact my business. I can’t keep up.”

“I want to be able to call the experts who have the experience to point me in right direction when I need help.”

“The number of options to choose from in the various Office 365 plans can be overwhelming and confused.”

“I don’t want to be sold a cookie cutter roadmap to move forward with implementing Office 365 to run my business.”

 

Why We Offer It

  • Trust.

    We’re people first, consultants second. We build solid long-term relationships to serve you better.

  • Understanding.

    We get to know you and your business on a deeper level, so we can craft solutions we know you’ll love.

  • History.

    We don’t waste your time or money relearning the backstory of your people or your systems each time an issue arises.

  • Office 365 Support for BusinessesProtection.

    Checking your system monthly ensures issues can be proactively identified before they become emergencies.

  • Priority.

    You’re placed at the front of the queue so you receive the fastest possible support.

  • Timing.

    Understanding your business cycles allows us to capacity plan and operate on your schedule.

We make it our business to stay current with the all latest changes to Office 365. In fact, were typically several steps ahead of what’s coming next.

Our entire team works in Office 365 every day to run our business. We’ve practically seen it all, and if we haven’t come across it yet, we’re connected to the proper channels to track down answers so you can get back to doing what you do best; running your business.

We are familiar with all the features and all the plans. We can act as your tour guide to understand all available options then help you choose the tools and services in the Office 365 toolkit that are the right fit for your business.

Our clients trust our team of IT consultants, knowing we are business professionals who don’t let our love of technology influence the advice we give or the recommendations we provide.

 

Details

  • * Monitoring, patching, backups, data safety & integrity, and health of cloud servers are managed by Microsoft.
  • itgroove will determine the priority level of all situations submitted by The Client.
  • Emergencies are classified as critical outages at the discretion of itgroove.
  • All non-standard services must be scheduled and are subject to blended billing rate.
  • Agreement can be cancelled without penalty with 30 days’ written notice.

Datasheets

For more information about our itGuardian for Office 365, check out our datasheets:

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