Tourism Victoria had systems that were “falling over” and two locations that could not easily share information. Support costs were high and user satisfaction was low. Management determined a change was needed.
Tourism Victoria is a local high-profile organization that promotes Victoria globally. As a non-profit, budgets are tight with every financial decision focused on maximizing the return. There is no room (or budget) for mistakes.
Tourism Victoria is the official marketing organization which promotes Victoria to the world. They work in partnership with over 750 businesses and multiple municipalities in the Greater Victoria area. Well running technology is integral to its staff being able to do their jobs which is to attract visitors to the beautiful Victoria area.