fbpx

Company News

How to Retrieve Emails in an Outlook Folder Stored on Server

May 10, 2016

How to fix the “There are more items in this folder on the server” issue in a folder in Outlook 2016 and get access to your emails.

What: Certain folders would give me the following message: “There are more items in this folder on the server“. There was no link or button (that I could find) to click in the right-click dropdown menu to request to see them or to “sync” the folder to pull these emails down from the server.

Fortunately, I had two colleagues chimed in within minutes to my distress call in our “Things that make you go hmm…” Yammer group, with the following answers:

“The source of truth is always in webmail. Go there. If it ain’t there, it don’t exist.” – Sean

“I’ve had that a couple times where it’s gets wonky. As Sean [suggested], check webmail and if it’s not showing there right click on the folder in Outlook and do a Mark all as Read.” – Alec

I was slightly skeptical (which is ridiculous – I should know better by now), but gave it a try and low and behind, there they were! Check it out:

Outlook 2016 Desktop – Can’t see the emails:

Outlook 2016 - Before

Outlook Webmail – There the emails are!:

Outlook Webmail - Before

Outlook Webmail – Message after archiving all emails on server (via webmail):

Outlook Webmail - After

Outlook 2016 Desktop – Message after archiving all emails on server (via webmail):

Outlook 2016 - After

Why did I care about emails from two years ago? Because I wanted to use the “new” Archive button to clean up my Outlook, which is super cluttered with a rabbit hole of folders and sub-folders. Sorting emails into said folders is time consuming, and let’s be honest, I’d rather use that time for anything else. Now, I am not an advocate of deleting data – why bother when you have 50 GB of storage to use? Especially because using the Archive option can save future you from a potential “oh shit” moment.

Check back next week for: a blog post showing off how I used the Archive button to clean up my Outlook.

One Response

  1. Patricia says:

    Hi Kelly,
    Topic very helpful. But…
    How do you go to OUTLOOK WEBMAIL to see “the items on the server”?
    Thanks for your time.

Leave a Reply

Kelly Marshall

itgroove Alumni

Kelly Marshall

Subscribe via Email

Categories

Powered by...

itgroove Corporate Profile
Connect With Us