Disability Rights Texas (DRTx) is the US federally designated legal protection and advocacy agency for people with disabilities in Texas. Their mission is to help people with disabilities understand and exercise their rights under the law, ensuring their full and equal participation in society. DRTx has 108 staff in 8 locations across Texas. They field over 9,000 calls per year from approximately 1 million consumers of their services.
DRTx had two different systems that provided information to their staff and staff didn’t know which system was most up-to-date. The agency wanted a “scorecard”, agency-wide, that would allow for teams and departments to see statuses across the agency. But, most of all, they wanted an intranet that “just worked” across the Agency as a whole.